A Customer Service Manager, also known as a customer service manager, ensures that the customers of a company are satisfied. Their role is to provide superb customer service by leading and motivating the customer service team, developing loyalty programs, and creating customer satisfaction goals
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CUSTOMER SERVICE MANAGEMENT
Communication
CUSTOMER SERVICE MANAGEMENT
Communication
Registration Closed
| 02/02/2023 Tentative is available below. | |
| Online Course |
For any inquries, please contact :-
FARAH QHAIRUNNISA MOHD YAZID
| 01151679198 | |
| farah384@uitm.edu.my |
MOHAMED SHAHID BIN MOHAMED ZAHAR
| 0355448352 | |
| mdshahid@uitm.edu.my |
Description
Objective
The primary goal of a customer service manager is to ensure the retention of profitable customers through providing added value to their customer experience
Who Should Attend?
Open to all who are interested.
Outline
- Create a Customer Service Vision.
- Assess Customer Needs.
- Hire the Right Employees.
- Set Goals for Customer Service.
- Train on Service Skills.
- Hold People Accountable.
- Reward and Recognize Good Service
Tentative
Time: 9.00am - 4.00pm