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CUSTOMER SERVICE MANAGEMENT
Communication

CUSTOMER SERVICE MANAGEMENT
Communication


Registration Closed

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02/02/2023 Tentative is available below.
Online Course

For any inquries, please contact :-
FARAH QHAIRUNNISA MOHD YAZID
01151679198
farah384@uitm.edu.my
MOHAMED SHAHID BIN MOHAMED ZAHAR
0355448352
mdshahid@uitm.edu.my


Description

A Customer Service Manager, also known as a customer service manager, ensures that the customers of a company are satisfied. Their role is to provide superb customer service by leading and motivating the customer service team, developing loyalty programs, and creating customer satisfaction goals

Objective

The primary goal of a customer service manager is to ensure the retention of profitable customers through providing added value to their customer experience

Who Should Attend?

Open to all who are interested.

Outline
  • Create a Customer Service Vision.
  • Assess Customer Needs.
  • Hire the Right Employees.
  • Set Goals for Customer Service.
  • Train on Service Skills.
  • Hold People Accountable.
  • Reward and Recognize Good Service
Tentative

Time: 9.00am - 4.00pm