CUSTOMER SERVICE MANAGEMENT
Communication

A Customer Service Manager, also known as a customer service manager, ensures that the customers of a company are satisfied. Their role is to provide superb customer service by leading and motivating the customer service team, developing loyalty programs, and creating customer satisfaction goals

The primary goal of a customer service manager is to ensure the retention of profitable customers through providing added value to their customer experience

OPEN TO ALL WHO ARE INTERESTED

• Create a Customer Service Vision.
• Assess Customer Needs.
• Hire the Right Employees.
• Set Goals for Customer Service.
• Train on Service Skills.
• Hold People Accountable.
• Reward and Recognize Good Service

9.00AM - 4.00PM